Important Duties Of A Dental Receptionist

A dental receptionist acts as a 'gate' through which all patients pass before they are seen by the dentist. It is also the responsibility of the receptionist to help patients fill up important forms and keep them updated. A typical work day of a dental receptionist is filled with various duties and responsibilities that include:

Delivery of quality customer service in person or on the phone. When a client arrives, it is the receptionist who will be the first to address any concern or query. When dealing with patients, receptionists must always maintain poise and professionalism while projecting a positive and welcoming attitude.

Answer phone calls in a friendly and welcoming voice. Dental receptionist courses online also include proper phone etiquette so the receptionist will know how to address client concerns, direct calls to the appropriate person or department, and turn first time calls into dental appointments.