Equipment Receptionists Use

For receptionists, competence goes beyond interacting with clients or patients. Modern technology has significantly expanded the skills that are needed for the job. There is now an array of office equipment and computer software to learn and use. Receptionist courses are now meeting the need for these skills and are offering subjects that teach and train students to be adept at maximizing the use of particular equipment to accomplish their daily tasks. This is also a big step in preparing receptionists for other roles in the company, such as an administrative assistant.

Business phones have different features than your ordinary house phone. The basic features include conference calls, transferring calls, computer telephony integration, and the use of headsets for hands-free phone operation. In addition to basic computer skills such as Excel and word processing, many companies now use specific industry-related software.